1. Introduction

Welcome to iServiceAnyCar (“we,” “our,” or “us”). We are committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.iserviceanycar.ae or use any of our car servicing and maintenance services in the United Arab Emirates.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Full name and contact details (phone number, email address)
• Vehicle information (make, model, year, registration number, VIN)
• Billing and payment information (processed securely via third-party payment processors)
• Service history, preferences, and special requests
• Communications and correspondence with our team
• Feedback, reviews, and survey responses

2.2 Comments

When visitors leave comments on our website, we collect the data shown in the comment form, including your name, email address, website (optional), and the comment content itself. We also collect your IP address and browser user agent string to assist with spam detection.

An anonymised string derived from your email address (a hash) may be sent to the Gravatar service to check whether you have a profile picture associated with that address. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. If your comment is approved, your profile picture may be publicly visible alongside your comment.

2.3 Media Uploads

If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data embedded in images you upload.

2.4 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type, version, and user agent string
• Operating system and device identifiers
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

2.5 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, analytics providers, spam detection services, and referral partners, which we may combine with the information we already hold about you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our car servicing and maintenance services
• To process bookings, appointments, and service requests
• To communicate with you about your vehicle, services, and appointments
• To process payments and send invoices or receipts
• To send service reminders, updates, and promotional communications (with your consent)
• To respond to your inquiries, complaints, and requests
• To personalise your experience and tailor our services to your needs
• To analyse usage of our website and improve its functionality
• To comply with our legal and regulatory obligations under UAE law
• To detect and prevent fraud or other unlawful activities

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: processing is necessary to provide the services you have requested
• Legitimate interests: to improve our services, communicate with customers, and operate our business
• Legal obligation: to comply with applicable UAE laws and regulations
• Consent: where you have explicitly agreed to receive marketing communications or for other specific purposes

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in operating our website and delivering our services, including payment processors, IT support providers, SMS and email service providers, and analytics platforms. These parties are contractually bound to protect your data.

5.2 Vehicle Manufacturers & Dealers

Where relevant to warranty claims, recall notices, or technical service requirements, we may share vehicle information with authorised manufacturers or dealerships.

5.3 Legal Authorities

We may disclose your information to government authorities, law enforcement, or courts where required to do so under applicable UAE law or in response to a valid legal request.

5.4 Spam Detection Services

Visitor comments may be checked through an automated spam detection service.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Customer and service records are retained for a minimum of 5 years in accordance with UAE commercial regulations
• Payment records are retained as required by applicable financial and tax regulations
• Marketing preferences and communication records are retained until you withdraw consent or unsubscribe
• Comments and their metadata may be retained indefinitely
• Registered user profile data can be viewed, edited, or deleted upon request (except usernames)
• When your data is no longer required, it will be securely deleted or anonymised

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

7.1 Types of Cookies We Use

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: to understand how visitors use our website
• Preference cookies: to remember your settings and preferences
• Marketing cookies: to deliver relevant advertisements where applicable

7.2 Comment Cookies

If you leave a comment on our site, your name, email address, and website may be saved in cookies for convenience.

7.3 Login Cookies

Login cookies store login information and screen display preferences and are removed when logging out or after expiry.

7.4 Embedded Content Cookies

Embedded content from third-party websites may collect data, use cookies, and monitor interactions.

7.5 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information.

• Secure HTTPS encryption
• Access controls and authentication
• PCI-DSS compliant payment processing
• Regular security assessments

9. Your Rights

Under applicable UAE data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of incorrect data
• Right to erasure of data
• Right to restrict processing
• Right to object to certain processing
• Right to withdraw consent

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any updates.

13. Contact Us

iServiceAnyCar
Website: www.iserviceanycar.ae
Location: United Arab Emirates
For data-related enquiries, please mark your message: “Privacy – Data Request”

This Privacy Policy was prepared in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.